Maintenance windows
Planned maintenance will be announced in advance when practical. Emergency maintenance may be performed when needed to protect service security or reliability.
Service level agreement
xAgent ID targets 99.5% monthly uptime for the public service.
Service level agreement
xAgent ID targets 99.5% monthly uptime for the public service.
Incident communication
We will provide material incident updates through the existing support channel and share recovery information when the incident is resolved.
Support response targets
| Priority | Initial response target |
|---|---|
| P1 — service unavailable | 4 business hours |
| P2 — material degradation | 1 business day |
| P3 — general request | 3 business days |
Proposed service credits
| Monthly availability | Service credit |
|---|---|
| 99.0%–99.49% | 5% of monthly fee |
| 98.0%–98.99% | 10% of monthly fee |
| Below 98.0% | 20% of monthly fee |
Credits are subject to eligibility review and the applicable agreement; they are not automatic and do not apply to exclusions such as customer-controlled systems or scheduled maintenance.
Monthly plans and purchase channels
Monthly subscriptions: Identity US$29.99, AInbox US$49.99, Agentic US$99.99, Operate US$199.99. Prices are in USD per month. No trial. Free Check is separate and is not a Marketplace plan.
Buy on this website: go to xagent.id, enter your company domain, choose Identity or AInbox, and pay by card. Domain verification follows payment. Agentic and Operate website checkout is not open.
Website purchase eligibility is enabled for: Identity, AInbox. Checkout still requires payment-provider configuration and final server validation.
The seven declared A2A skills are separate from optional Agent Store work skills. Their current access and data limits are described in the terms. Optional work-skill slots are not enabled.
The seven declared A2A skills are separate from optional Agent Store work skills. Their current access and data limits are described in the terms. Optional work-skill slots are not enabled.