Information we use
Verified domain, public website data, selected modules, operational receipts, audit history, and contact information supplied during checkout or support.
SERVICE INFORMATION
Clear boundaries.
Clear commercial terms.
xAgent ID gives a verified website identity, measures public AI readiness, and can propose or apply approved changes to a narrow list of machine-readable files. It does not take control of the customer website.
Last updated: 13 August 202601 / PRIVACY
Privacy
Payment data
Card details are entered directly with Stripe. xAgent ID stores provider identifiers, payment status, plan, domain, and Agent ID, but not raw card numbers.
Evidence and telemetry
AI crawler, citation, analytics, and conversion evidence is collected only when the customer enables the relevant connector. Missing evidence remains pending, not zero.
Control
Customers may pause collection, revoke a connector, rotate credentials, or request deletion subject to security, billing, and legal retention requirements.
02 / TERMS
Terms of service
The customer confirms authority over each enrolled domain. Identity and paid services are bound to that verified domain and may not be used to impersonate another website.
Automation is deny-by-default. It may affect only the machine-readable files explicitly allowed by the customer policy. Page content, pricing, legal text, source code, databases, and deployment credentials are excluded unless a separate written agreement says otherwise.
Suggestions and readiness scores are technical evidence, not a guarantee of search ranking, AI citation, recommendation, traffic, revenue, or Marketplace approval. A change counts as established only after the expected state, website receipt, and public re-fetch agree.
03 / CANCELLATION
Cancellation and refunds
Subscriptions
Cancel at any time from the authenticated customer Dashboard. Stripe subscriptions open a short-lived Stripe-hosted management page; Google Marketplace subscriptions remain managed in Google Cloud Billing. Unless the provider confirms immediate cancellation, access remains active through the paid billing period and does not renew afterward.
First purchase
A first subscription may be refunded within 7 days if no paid optimization task has been executed. Completed work and consumed Agent credits are not refundable.
Billing errors
Duplicate, incorrect, or unauthorized charges are reviewed promptly. Applicable consumer law always takes precedence.
How to request
Use Plan and billing in the authenticated Dashboard for subscription changes. Contact support only for a refund review or billing error, and include the verified domain and provider receipt ID. Never send card numbers, private keys, or Site Agent Keys by email.
04 / DELIVERY
Service delivery
05 / CONTACT
Contact twin3 AI
Product and billing supportdon.m.wen@gmail.com
Machine-readable supportAgent documentationBilling guide
Security noticeDo not email passwords, private keys, Site Agent Keys, or complete payment details.