SERVICE INFORMATION

Clear boundaries.
Clear commercial terms.

xAgent ID gives a verified website identity, measures public AI readiness, and can propose or apply approved changes to a narrow list of machine-readable files. It does not take control of the customer website.

Last updated: 13 August 2026

01 / PRIVACY

Privacy

Information we use

Verified domain, public website data, selected modules, operational receipts, audit history, and contact information supplied during checkout or support.

Payment data

Card details are entered directly with Stripe. xAgent ID stores provider identifiers, payment status, plan, domain, and Agent ID, but not raw card numbers.

Evidence and telemetry

AI crawler, citation, analytics, and conversion evidence is collected only when the customer enables the relevant connector. Missing evidence remains pending, not zero.

Control

Customers may pause collection, revoke a connector, rotate credentials, or request deletion subject to security, billing, and legal retention requirements.

02 / TERMS

Terms of service

The customer confirms authority over each enrolled domain. Identity and paid services are bound to that verified domain and may not be used to impersonate another website.

Automation is deny-by-default. It may affect only the machine-readable files explicitly allowed by the customer policy. Page content, pricing, legal text, source code, databases, and deployment credentials are excluded unless a separate written agreement says otherwise.

Suggestions and readiness scores are technical evidence, not a guarantee of search ranking, AI citation, recommendation, traffic, revenue, or Marketplace approval. A change counts as established only after the expected state, website receipt, and public re-fetch agree.

03 / CANCELLATION

Cancellation and refunds

Subscriptions

Cancel at any time from the authenticated customer Dashboard. Stripe subscriptions open a short-lived Stripe-hosted management page; Google Marketplace subscriptions remain managed in Google Cloud Billing. Cancellation normally takes effect at the end of the current paid period unless the provider confirms otherwise.

Refund review

Refund eligibility depends on the payment provider, applicable law, and whether the paid service period has started. Contact us with the verified domain and provider receipt ID; no refund is promised before review.

Plan changes

Upgrades and downgrades are managed through the provider's billing portal. Any proration, credit, or effective date is shown by the provider before confirmation.

Billing errors

Duplicate, incorrect, or unauthorized charges are reviewed promptly. Never send card numbers, private keys, or Site Agent Keys by email.

04 / DELIVERY

Service delivery

IdentityAvailable after the website publishes domain proof and verification succeeds. Identity requires domain proof, successful verification and confirmed payment; generated files must be installed by you.
MonitorFirst scheduled readiness check is pending runner scheduling and execution. Confirmed payment sync attempts inspection enrolment for Monitor and higher plans; check enrolment status. Scheduling requires an operational runner. No first-run deadline or snapshot email is promised.
AgenticAvailable via self-serve checkout when checkout is available and eligibility checks pass, delivered under Early Access maturity; improvement proposals and knowledge updates require customer operator authorization before publishing. Agentic checkout is self-serve after domain verification; features require confirmed payment and a configured inbox. Hiring also requires recruiting authority. Approval notices and period summaries are not emailed yet.
OperateAvailable via self-serve checkout when checkout is available and eligibility checks pass, delivered under Enterprise Pilot maturity; scoped automation remains subject to customer policy and operator authorization. Operate checkout is self-serve after domain verification; writes require confirmed payment, a configured customer runtime and owner policy approval. Execution and rollback receipts are not emailed yet.

05 / CONTACT

Contact twin3 AI

Product and billing supportsupport@twin3.ai
Machine-readable supportAgent documentationBilling guide
Security noticeDo not email passwords, private keys, Site Agent Keys, or complete payment details.